Customers
What was integrated, how long it took, what moved, and what did not.
Gothenburg
Container terminal, 900,000 TEU/year, Navis N4, go-live 2019 and expanded twice since.
Our first customer, and the terminal where the problem was first named. Berth utilisation had stalled at 73% for three years while the quay itself was not the constraint.
Anchora ingested the TOS, the customs gateway, the rail-link scheduler, and the agency platform, and produced one vessel record. Berth utilisation reached 88% within a quarter. Implementation took sixteen weeks, which is why the number matters to us.
We ran four systems that each believed a different arrival time. Anchora did not replace any of them — it made them agree, and berth utilisation moved from 73% to 88% in the first quarter.
Henrik Ek — COO, Port of Gothenburg
Piraeus
Container and cruise, mixed operation, ICISnet customs gateway, go-live 2021.
Piraeus came to us for customs documentation rather than for berth planning. The filing work was consuming planner time that should have gone to the quay.
The gateway integration took eleven days. In the first six months the customs module saved 1,400 staff-hours, and holds began arriving as constraints in the plan rather than as emails in an inbox.
The customs documentation module saved us 1,400 staff-hours in our first six months. The integration with our existing gateway took eleven days.
Anastasia Polychroniou — Operations Director, Port of Piraeus
Khalifa Port
Container terminal, 2.5M TEU/year, CyberLogitec OPUS, go-live 2024.
By 2024 the implementation had been rehearsed enough times that we could commit to seven weeks in writing. Khalifa is the customer that proved the number outside Europe, with data pinned to me-central-1 and no EU replication.
The hardest part was not technical. It was agreeing, in advance and in writing, which system owns the vessel record when two of them disagree.
I have had to justify a platform purchase to a board that does not care about software. The number I used was seven weeks to go-live.
Fatima Al-Sayegh — Head of Digital, Khalifa Port
Next step
Each one runs to about eight pages, including the parts that went badly.