Trust

Reliability & SLA

99.95% contractual. 99.98% trailing twelve months. Published, not asserted.

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Overview

Reliability & SLA in one paragraph.

The service level is contractual and carries service credits. We publish current and historical availability at status.anchora.io, including the incidents that consumed it.

A hot standby runs in a second region with a recovery point objective of 60 seconds. Failover is tested quarterly with a documented drill, and Hub and Authority customers are invited to observe or participate in their own drill.

Contractual availability
99.95% monthly, with service credits
Trailing twelve months
99.98% measured across all tenants
RPO
60 seconds to hot standby
RTO
15 minutes, measured in the quarterly drill
Failover testing
Quarterly, documented; customer drill available on Hub and above
Support response
1 hour on Hub and Authority, 4 business hours on Regional
99.95%
Contractual
99.98%
Trailing 12 months
60s
RPO
15 min
RTO

Next step

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